You can return your order within 14 days of receipt:

• Product is in original condition (unused)

• Original packaging and labels are present

• Product is not damaged or soiled

• Registration documents (invoice, order confirmation) are present

• Product is not a special order or personalized

The return process consists of the following steps:

• Log into your account and find your order

• Create a return request and specify the reason

• Print the return label and attach it to the package

• Send the product in original packaging

• Enter the shipping number into the system

• Refund will be issued after product inspection

Return timeframes:

• Return request: Within 14 days of order receipt

• Product shipment: Within 7 days of request approval

• Inspection and refund: 5-7 business days after product receipt

• Refund: 3-5 business days via bank transfer

Return costs:

• If product is defective or incorrectly shipped: We pay

• Customer-initiated return: Customer pays

• Exchange: Only difference is paid (if any)

• Shipping costs are not refunded during return

The following products cannot be returned:

• Opened and used cosmetic products

• Products opened for health and hygiene reasons

• Personalized or special order products

• Expired products

• Damaged or soiled products

• Products without original packaging

Product exchange:

• Can be exchanged for the same product in different color or size

• Exchange request is subject to the same conditions as return

• Additional time is required for new product delivery

• If there's a difference, customer pays or receives refund

Refund process:

• Refund is made to the original payment method

• Bank transfer: 3-5 business days

• Credit card: 5-7 business days

• Refund is issued after product inspection

• Shipping costs are not refunded (except for defective products)

In case of defective product:

• Contact us immediately

• Send product photos

• Defective product is replaced free of charge or refunded

• Shipping costs are paid by us

• There is a 30-day period for returning defective products

If you are not satisfied with the product:

• You can return it within 14 days

• Specify the reason so we can improve our service

• Return due to dissatisfaction is at customer's expense

• We value your feedback and strive to improve

For questions about returns:

• Email: info@bayatyshiraz.com

• Phone: +994 70 378 70 70

• Business hours: Monday - Friday: 10:00 - 22:00

• You can create an online return request