We currently provide shipping services to the following areas:

• Republic of Azerbaijan (all cities)

• Baku city - free shipping (with certain minimum order amount)

• Other cities - via courier service

International shipping:

• We currently provide shipping services only to the Republic of Azerbaijan

• International shipping service may be added in the future

Standard shipping times:

• Baku city: 1-3 business days

• Regional cities: 3-7 business days

• Rural areas: 5-10 business days

Note:

• Shipping times are shown approximately

• Times may extend during holidays and special events

• Weather conditions and logistics issues may affect times

• You will be notified when your order is ready

Shipping costs:

• Baku city: Free shipping for orders of 50 AZN and above

• Baku city: 5 AZN for orders below 50 AZN

• Regional cities: 10-15 AZN (depending on order weight)

• Rural areas: 15-25 AZN (depending on order weight)

Note:

• Shipping costs are shown at the time of order

• Shipping costs may change during special events

• Shipping costs are added to the order amount

Order processing process:

• Order is processed within 1-2 business days after acceptance

• After payment confirmation, order is prepared

• When order is ready, you will receive email and SMS notification

• Order tracking number is provided

Note:

• Processing time may extend on weekends and holidays

• If product is unavailable, you will be informed

During shipping:

• Courier will call you in advance

• Ensure the shipping address is correct

• Check products when receiving the order

• Contact us immediately if products are damaged

Note:

• If you are not home during shipping, courier will contact you

• Special packaging is used for safe delivery of products

If a problem occurs:

• Contact us in case of shipping delay

• Report immediately if product is damaged

• Contact us if shipping is to wrong address

• Our customer service team will help you resolve issues

Note:

• You must contact us within 48 hours to resolve issues

• Have your order information ready when resolving issues

If product is not accepted:

• Product will return to our warehouse

• Order will be cancelled and payment will be refunded

• Shipping costs will not be refunded

Note:

• You will be informed if product is not accepted

• Payment refund may take 5-7 business days